At some point, you’re bound to have a disagreement with an employee – or even a family member – that leads to a confrontation. As former remodeler, consultant, and facilitator for Remodelers Advantage Paul Winans explains, there are some simple strategies that you can use to defuse the situation and turn a potentially difficult conversation into a productive one. Being consistent, objective, specific, clear, and definitive will give you a better chance of keeping your conversation on track.
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