Successful small companies are adept at responding to opportunities and challenges at the drop of a hat. Employees in these companies will step outside of their day-to-day responsibilities to respond to such events. But to be effective, these go-getters need fast access to information they might not normally have at their fingertips. Companies that rely on e-mail as their primary means of knowledge sharing slow down the process of decision-making because e-mail is limited to people on a list and can get buried in in-boxes.
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